At BUY CHUNK, customer satisfaction is our top priority! We aim to provide you with quality products and a smooth shopping experience. However, if you are not fully satisfied with your purchase, we’re here to help.
🧾 Refund Policy
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If you receive a damaged, defective, or wrong product, you can request a refund within 15 days of receiving your order. Complete amount paid by the customer will be refunded including delivery charges.
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Refunds are processed once the returned product is received and inspected.
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The item must be unused, in its original packaging, and in the same condition you received it.
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Approved refunds will be credited back to your original payment method within 5-7 business days.
🔁 Exchange Policy
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If you wish to exchange a product due to a size, color, or item mismatch, please submit your exchange request within 15 days of delivery. Refunds will not be issued for claims made outside this exchange period.
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The item must be returned in an unused, original condition, with all tags attached and the original packaging intact.
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Exchanges are subject to stock availability.
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If the requested exchange product is unavailable, you may choose another item or request a refund.
- Refund will only be processed after the product is received at the warehouse and inspected by the management.
❗ Important Notes
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Flash sale items, special discounted products and free gift items are non-refundable unless damaged or defective.
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Customers must pay for return shipping unless the item is damaged or the wrong one was sent.
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Customized or handmade products (like handicrafts, lacquer art jewelry boxes, and party decorations) may have minor variations, which are not considered defects.
💌 How to Request a Refund or Exchange?
1️⃣ Email us at Support@buychunk.com
2️⃣ Mention your Order Number and reason for return/exchange.
3️⃣ Our support team will respond within 24-48 hours with further instructions.
We’re committed to making your shopping experience at BUY CHUNK safe, easy, and trustworthy.
If you have any questions, feel free to contact our customer care team — we’re always happy to help!